Superior Moving Systems Inc

I had to mark one star, but they don’t even deserve the one star. Doubled estimate after Penske truck loaded (no company moving truck).Theownercalled wanting more money since truck loaded up-part of their scam. My sister used them and as soon as her furniture was loaded, she also got a call from Hector demanding more money from her as well. That’s their scam!). Sent blank BOL. No inventory given to me of what they loaded nor unloaded, even after contacting Hector (the owner) and Emanuel (works phones). Wasn’t given delivery date until day before delivering. Asked many times prior. No COMPANY address or phone number on their BOL. My piano is destroyed (charged $250 extra).Both back legs to one of my dining room chairs are completely broken off and nowhere to be found, which ruined my dining room set. My curio cabinet is missing back legs. The movers leaned it up against my wall so it wouldn’t fall over. Deep scratches on just about everything they unloaded. The wooden piece where you lay your sheet music on piano is completely broken off the piano. Piano scratched terribly. Solid cherry Kincaid antique four poster bed missing one post, which ruins bed and matching mirror on dresser had a hunk of cherry wood busted completely off so it’s ruined. My boxes marked FRAGILE in every conceivable place to look are totally crushed. I can’t bring myself to look at the contents after seeing my furniture ruined. I’ve tried numerous times to contact Superior Movers, but feel they’ve blocked my cell number. These people are scammers who tell you one price and then want more after loading your furniture. They demand payment BEFORE UNLOADING because anyone in their right mind would not pay them a dime if they were able to inspect your furniture after delivery while the movers are still on your property. I went through a broker (major crooks) called US INTERSTATE VAN LINES out of West Palm Beach, FL. They sold my moving job to Superior Movers although the paperwork they sent said H&C Trucking Express would be picking up. I’ve left several messages for Michael at US INTERSTATE VAN LINES, but they won’t respond by email, text or answer when I call (blocked my number). I have before and after pictures of my furniture or what’s left of it. My sister used these scammers as well. They made her pay extra after truck loaded and damaged her furniture as well. Hector did nothing to rectify situation. This company and US VAN LINES should definitely be investigated for interstate fraud. They both should be shut down and never allowed to scam or steal from a consumer again. I’ve spent countless hours trying to contact them. Useless. If they do text back, it’s a very rude and unhelpful response. Now I find out from their so-called cargo insurance company, I must go through arbitration, which is their arbitrary. WHAT???? That isn’t fair from the get go. All I can say is I hired them in good faith, paid as I was told and they did not hold up to their deal. My furniture is destroyed. What’s not destroyed is missing, scratched, missing legs, or huge chunks of wood knocked off.

My question is:HOW ARE THEY ALLOWED TO CONDUCT BUSINESS IN THE USA WHEN THEY OBVIOUSLY ARE TOTAL CROOKS AND SCAMMERS?

I don’t even think their licenses are in effect any longer. They transported my furnishings across two state lines; Virginia and Tennessee.

As far as reviews go, both companies only show positive reviews and do not allow negative reviews to be seen. And believe me, they both have HORRIBLE reviews, just have them hidden.

CROOKS ALL THE WAY AROUND. CHARGED $5000 and all my furniture is either non-usable any longer, scratched horribly or have chunks of wood knocked off.

DO NOT USE SUPERIOR MOVING, H& C TRUCKING EXPRESS OUT OF NEW JERSEY AND ESPECIALLY DO NOT USE US INTERSTATE VAN LINES (they aren’t movers, just a booking company who sells your job to the highest bidder to moving companies that are SO BAD they can’t get jobs on their own.

SCAMMERS, FRAUDS AND CROOKS FROM BEGINNING TO END.

BEWARE!! I cannot warn you enough.

I totally was scammed and had my estimate doubled. Then the movers they sold job to also demanded more money AFTER truck was loaded. CROOKS!!!!!

Is there anyway I can make them pay for my damaged furniture without dealing with their insurance company and their arbitrator?

Who regulates these companies? Who else can I contact about these ruthless scammers? If anyone knows how to help me, I would greatly appreciate.

Move size: Partial Move Service cost: $5000

Superior Moving LIED on multiple occasions;
Lied about the Cost; quoted $2,565 for cross country move and ended up being $8,000.
Lied about delivery dates;
Lied about how our goods were being shipped;
Damaged over 75% of our goods;
Awful customer service;
No one answers the phone or returns voicemails for days when we have no idea where our home goods are, or when they will arrive;
Quite simply, they are frauds, liars, and should not be allowed to be in business. I sincerely hope they are held responsible for the multitude of customers they have mistreated. Either through legal ramifications, or by the Better Business Bureau, who we are filing a Complaint with. They used to be called "NO HASSLE MOVERS", but I think they changed their LLC because of so many horrible reviews.

NIGHTMARE EXPERIENCE WITH SUPERIOR MOVING. I urge you to look elsewhere for movers.

Move size: 2 Bedroom Home Service cost: $8000

I have been relocating quite frequently for the last 6 years and I have always hired Superior Moving Systems to handle the moves. I hired them last in April to move my belongings. They were great as usual. My crew leader was a very experienced man and he was great at directing his men. All 4 movers worked very efficiently. I know for a fact that they never overcharge me. in fact, on several occasions, they have undercharged me! I am sticking to these guys for all my future moves.!

Service cost: $4827

I decided I got tierd of were I was living and wanted a fresh start so I found a great location in newark but I have loads of stuff I thought there was no possible way to transfer all my belongs soni started looking around and getting rates but every wear I looked was super expensive or the movies did a bad job then a mutual friend told me to check out superior moving system so I decided to give it a try and afther looking at the reviews I decided to call and get some more info. I talked to the customer service agent and she was very informative about how they would do the move and the rates and I must say I was surprised at how good this company was almost alittle bit to good to be true but she assured me everyhthing would be fine and go as planned and that's exactly how it went it was easy and perfect the crew were very professional and respectful and took very good care of my precious belongings if I ever move again I would definitely be contacting this company or recommend it to other people great job .

Move size: 2 Bedroom Home Service cost: $3250

Cost was almost doubled by the time they arrived to my home to pick items up. Once Andrew got my deposit he could care less what happened. He blew up my phone for a day then when I had any issues nothing. I gave them a precise inventory even high balled the boxes and I ended up having to leave some things behind because I refused to give them more money. I requested a delivery window that they fell outside of. I tried to contact the company many many times and I was continually ignored until I had someone call from a different number. Each and everyone person was rude and had no idea what was going on. Absolutely no communication. They broke my dining room table and conveniently my brand new vacuum didn't show up with my stuff. WORST do not use these people, I would be surprised if I got my money back.

Move size: Studio Service cost: $2800

Superior moving systems or simple way the best way to go for my move I was only moving 300 miles but was very stressed out is my first time moving out of state I called up and got a quote from Andrew we went over my inventory a few times and I was a little weary about them not coming in and doing an in-home estimation. The gentleman came out and packed up everything for me they even pack the boxes for me it was a really nice service and these guys are definitely not brokers I would recommend them to anyone thanks again superior and thank you Andrew for delivering the service that you promised.

Service cost: $2650

Beware! This company operates with zero integrity. I originally connected with Andrew who had handled my moving estimate. I explained to him that I needed to move on November 19 and 20th as I was flying my mom in to assist with the move and if they could not confirm arriving and delivering on those dates that I was going to go with a different company. Andrew assured me that they would be able to arrive on Saturday afternoon and as a result I provided a $670 deposit. He told me that the driver would contact me when he was a couple hours away that day. I never received a call and no one showed up. Despite reaching out to the company and Andrew via email, phone and even by reaching out to Andrew directly on his cell phone that he used when he confirmed arrival for Saturday and urged me to sign a contract. I continued to call and leave messages on Sunday with no response until a man named David Mata called me on Sunday evening letting me know that they had my move scheduled on Monday. I asked why they didn't show up on Saturday and he stated that it was always scheduled on Monday and that must have been a miscommunication between Andrew and truck dispatch. David shared he works for another company other than Superior and was based in Florida which further eroded my trust in the company. When I told David due to their lack of communication and response that I did not trust them with my things and the fact that my mother was no longer in town to assist he still informed me I could not get my deposit back. For 10 days I called the company, Andrew, and Josh from Accounting and received no return phone calls. Andrew was very responsive up until receiving the signed contract was received and then could not be reached when they didn't show up. I was finally was able to connect with Josh today and he was unsympathetic and said go ahead and call the BBB but there wasn't anything they could do. As a result I was out my deposit, the $500 flight I spent to fly my mother into town and two days of time waiting around for movers who never showed up or called. The no refund policy should only come into play when the customer changes their mind not when the company makes a mistake and schedules the move outside of the originally agreed upon window they committed to.

Service cost: $1800